ESS Change to Customer Support Portal

Updated 12th Jan 2022 We would like to confirm some changes taking place with ESS and their support arrangements ESS will be making upcoming change to the system used to provide customer support, the go… More »

Service Updates
ESS Service Performance Q4 2021

We are pleased to report the positive performance for the ESS services for the year ending October 2021. During the period a total of 798 tickets were reported to the desk, and the desk beat… More »

Service Updates
Verify domains in Apple School Manager

The deadline for schools to verify their domains within Apple school manager is looming, schools must complete the verification process by Decemeber 2021 to avoid unverified Apple accounts being removed. The Apple bulletin reads… From 26… More »

Service Updates
LGfL – Bridge the Divide

Bridge the Divide is a national procurement campaign created by London Grid for Learning to get Chromebooks and WinBooks into schools across the country. LGfL have procured these devices at a national scale, which is… More »

Service Updates
Windows Print Service Vulnerability – CVE-tbc (Another One)

We are aware of another print spooler vulnerability that allows an attacker to gain SYSTEM privileges through a remote server by utilising the ‘Queue-Specific Files’ feature of Windows point and print. This vulnerability is believed… More »

Service Updates
SonicWall Vulnerability exploited – Action Recommended

The following Advisory has been published: On Wednesday, 14th July 2021, SonicWall issued an urgent security notice relating to critical risks associated with two of its remote access devices. SonicWall states that Secure Mobile Access… More »

Service Updates
Windows (PrintNightmare) Vulnerability – CVE-2021-34527

Updated: 19th July 2021 We have been working to understand the current situation regarding PrintNightmare, we are now able to provide the following update to the original message below.. Microsoft has released security patches, for… More »

Service Updates
Apache – Multiple Unpatched Apache Vulnerabilities

A large number of Apache web server vulnerabilities appear to be present across the education sector; based on intelligence from multiple sources. Some of the vulnerabilities were disclosed back in 2011, and some have Critical… More »

Service Updates
VMWare – vCenter Server remote code execution – CVE-2021-21985

The following Advisory has been published: CVE-2021-21985 – Critical 9.8: VMware vCenter Server remote code execution Summary: VMware has issued patches for a Remote Code Execution (RCE) vulnerability in vCenter Server (CVE-2021-21985), with a CVSSv3… More »

Service Updates

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