25/04/2022
Completed: Microsoft MX Record TTL Support Policy

In regard to our recent announcement for the update of the Microsoft MX records TTL. This planned work has now been successfully completed as of the 25th of April 2022. If you have any questions… More »

Service Updates
11/04/2022
Microsoft MX Record TTL Support Policy

In regard to a recent announcement from Microsoft, we are informing you of a DNS change that we intend to make on the support policy for the Time To Live (TTL) value for MX records… More »

Service Updates
12/01/2022
Maintenance to NetSweeper Web Filtering

As part of ongoing performance improvements, we will be replacing some key equipment within the NetSweeper Web filtering infrastructure. In order to achieve this customers will see a period of outage while the change over… More »

Service Updates News
12/01/2022
ESS Change to Customer Support Portal

Updated 12th Jan 2022 We would like to confirm some changes taking place with ESS and their support arrangements ESS will be making upcoming change to the system used to provide customer support, the go… More »

Service Updates
01/12/2021
ESS Service Performance Q4 2021

We are pleased to report the positive performance for the ESS services for the year ending October 2021. During the period a total of 798 tickets were reported to the desk, and the desk beat… More »

Service Updates
08/11/2021
Verify domains in Apple School Manager

The deadline for schools to verify their domains within Apple school manager is looming, schools must complete the verification process by Decemeber 2021 to avoid unverified Apple accounts being removed. The Apple bulletin reads… From 26… More »

Service Updates
22/07/2021
LGfL – Bridge the Divide

Bridge the Divide is a national procurement campaign created by London Grid for Learning to get Chromebooks and WinBooks into schools across the country. LGfL have procured these devices at a national scale, which is… More »

Service Updates
20/07/2021
Windows Print Service Vulnerability – CVE-tbc (Another One)

We are aware of another print spooler vulnerability that allows an attacker to gain SYSTEM privileges through a remote server by utilising the ‘Queue-Specific Files’ feature of Windows point and print. This vulnerability is believed… More »

Service Updates
16/07/2021
SonicWall Vulnerability exploited – Action Recommended

The following Advisory has been published: On Wednesday, 14th July 2021, SonicWall issued an urgent security notice relating to critical risks associated with two of its remote access devices. SonicWall states that Secure Mobile Access… More »

Service Updates

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