01/03/2024
P1 Incident Resolved – *16 Sites* Impacted across the emPSN Estate – INC02982536

Update 01/03/2024 06:45: Nasstar has resolved the P1 Issue and continues to contact individual sites to ensure services have been restored. Fault Resolution: Faulty fibre within Nasstar Core Network

Service Updates
19/04/2023
emPSN Core Internet Upgrade

In early May, we are upgrading our current Janet Internet Connections from 20Gb to 40Gb, doubling internet capacity allowing for future growth as our schools continue to demand higher bandwidth to meet the Department of… More »

Service Updates
21/02/2023
Planned Works – emPSN Firewall Replacement

What are we doing emPSN plan to replace their existing core firewalls on 04/04/2023 from 18:00. The planned works will take around 4 hours and over this period there will be disruption to all of… More »

Service Updates
19/10/2022
Service Incident Report: INC01207579

The Service report for Incident INC01207579 has been issued to those who requested a copy. If you haven’t requested the report and would like a copy, please email support@empsn.org.uk We apologise again for the inconvenience… More »

Service Updates
24/09/2022
emPSN Major Incident INC01207579: P1 Loss of connectivity.

Update 24/09/22 13:00pm Nasstar have provided the latest update, which seems very positive. All services should now be restored. In the early hours of the morning [24/09/22] Nasstar engineers discovered a network problem. When isolating… More »

Service Updates
22/09/2022
**Massive Loss of Service – INC01207579**

Service Incident, loss of service since 13:30 20th September 2022 – INC01207579 Firstly, I must apologise for the unprecedented loss of service. I do understand the massive impact this will be having on you, your… More »

Service Updates
25/04/2022
Completed: Microsoft MX Record TTL Support Policy

In regard to our recent announcement for the update of the Microsoft MX records TTL. This planned work has now been successfully completed as of the 25th of April 2022. If you have any questions… More »

Service Updates
11/04/2022
Microsoft MX Record TTL Support Policy

In regard to a recent announcement from Microsoft, we are informing you of a DNS change that we intend to make on the support policy for the Time To Live (TTL) value for MX records… More »

Service Updates
12/01/2022
Maintenance to NetSweeper Web Filtering

As part of ongoing performance improvements, we will be replacing some key equipment within the NetSweeper Web filtering infrastructure. In order to achieve this customers will see a period of outage while the change over… More »

Service Updates News

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