Our connectivity is provided by Nasstar (formerly KCOM) , if you have any problems with your connectivity, we recommend you log a support ticket with Nasstar. You can contact them on:
https://nasstar.service-now.com/serviceportal support@nasstar.com 0845 122 6873
If you would like to make a change, please log a request via the change team on:
https://nasstar.service-now.com/serviceportal change_control@nasstar.com 01482 768723