As a team, we always want to make sure that we help you get what you need as quickly as possible. We’ve included contact details for our main suppliers below, so if you know that you need to talk to someone specifically, the information is below. As always, our friendly team is ready and willing to help you if you need it.
Our connectivity is provided by Nasstar (formerly KCOM). If you have any problems with your connectivity, we recommend you log a support ticket with Nasstar. You can contact them on:
https://nasstar.service-now.com/serviceportal support@nasstar.com 0845 122 6873
If you would like to make a change, please log a request via their Technical delivery team on:
https://nasstar.service-now.com/serviceportal technicaldeliverycontrollers@nasstar.com
01924 611594
Our connectivity includes Firewall services, if you would like details of your current firewall configuration or you would like to make a change, please log a request via the change team on:
https://nasstar.service-now.com/service change_control@nasstar.com 01482 768723
If you are unsure how to access support for your web filtering service please speak to the friendly emPSN team:
If you want to speak to the friendly emPSN team about any of the above or something else, you can contact us on:
support@empsn.org.uk 01604 879 869
Office Opening Hours: Mon - Fri 8am - 4pm
