01/12/2021

ESS Service Performance Q4 2021

We are pleased to report the positive performance for the ESS services for the year ending October 2021. During the period a total of 798 tickets were reported to the desk, and the desk beat the SLA targets for resolving those tickets. Statistics cover the services of Web Filtering, DNS Hosting and SIMS ID.

This is a positive result from ESS who continue to offer and develop quality services to the emPSN network.

We post details of the service developments within the quarterly round ups within the Knowledge Base

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