09/03/2026
Netsweeper Filtering Maintance [ukcloud8e] – NSProxy configuration adjustments to resolve intermittent ICAP/policy failures

Upcoming scheduled maintenance notice We will be undergoing scheduled maintenance during this time. Start time Mar 25, 19:21 UTC Estimated duration 1 hour Components affected emPSN Cloud (ukcloud8e.netsweeper.com) (Policy Server, NSProxy). View full scheduled maintenance… More »

Service Updates
18/02/2026
28/02/26 Multiple Virgin Media customers – CHG0163726 – Notification of Service Partner Planned Works

Dear Customer, Please be advised that Nasstar has received notification of Planned Works Maintenance from Service Partner, which we would like to make you aware of. Please see below for detailed information. Change Request Reference… More »

Service Updates
20/10/2025
P1 – CS00322629 | Reports of No Connectivity

Dear Customers Please see the following update from Nasstar NOC. Escalation Level: Incident Management 19-10-2025 23:28:00 Nasstar Incident Notification: Update End Time: TBC Summary: Loss of services (Multiple sites) • A technical bridge remains active,… More »

Service Updates
15/10/2025
Latest news from our partners at Jisc

Here are some useful updates on news and events from Jisc: The Jisc Security Conference will take place 25-26th November, bringing together IT professionals from across the education sector for insights and connections. Full details… More »

News & Blog
30/09/2025
Beware email impersonations of emPSN

Phishing scams are evolving and getting smarter, and we ask all customers to be aware of emails that impersonate our business. If you receive an email that reports to be from us, please check that… More »

News & Blog
09/09/2025
Planned Works Ref CHG0156973 – Planned Works 26/09/25 @ 21:00 – 23:59

Migration of the EMPSN Netsweeper Filtering service from emPSN DC (Node 4) to emPSN DC THS (Telehouse South) Dear Customer, Nasstar Planned Works notification which we would like to make you aware of. Please see… More »

Service Updates
23/07/2025
Update: Planned Works for DC Relocation – CHG0153144

Nasstar – emPSN London Data Centre Relocation: 02/08/25 from 09:00 until 23.59 Dear Customer, Following on from our communication on 3rd July, please see below the updated schedule, our Managed Service Provider, Nasstar, will begin the… More »

Service Updates
16/07/2025
Recruitment Fraud Alert for Young Job Seekers

Beware of scams targeting young job seekers! Police have reported a rise in recruitment fraud attempts, with students particularly vulnerable due to their limited experience with the job market. Victims typically receive fake job offers… More »

News & Blog
10/07/2025
Training Opportunities for School & IT Staff

Our network partner Jisc is offering a number of excellent training opportunities for education staff throughout this summer and beyond, particularly in AI. Other areas of training include Cyber Security, Learning & Research and Student… More »

News & Blog

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