eSafety4Schools Planned Upgrades – 10th June ’17

During the afternoon of the 10th June eSafety4Schools will be carrying out platform upgrades on the infrastructure serving the embc/empsn network.  This work will add capacity to the core and security infrastructure allowing improvements to service capabilities for web filtering and vpn access.

Why is the work taking place

eSafety4 have been planning several upgrade projects to ensure sufficient capacity is available within the services. Due to recent periods of the performance being less than expected, the upgrades have been brought forward.  The work is taking place to offer greater speed and performance of web filtering services.

How does it affect me

The work has been planned at a time where it will cause minimal disruption as the work will require an amount of downtime.  The work is planned to start at 1200 in the afternoon of 10th June and will run until midnight, during this window there will be periods of service outage for Webfiltering and VPN remote access.  The service outage window impacts users of the Capita Webshield and also the eSafety/Capital Bytes filtering.  Please ensure your support partners are aware of this work.

What work is being undertaken

During the change window the security tier of the infrastructure will be upgraded and additional capacity will be added to the eSafety core infrastructure.  Testing will be carried out to ensure services operate as expected.

What should I do if I see issues

During the change windows there will be service outages, there is no need to report these to the desk as these are expected.

Service testing will take place during the change window to ensure services are operating as expected.

On the 11th June onwards we ask you to please report any issues as normal if service is not as expected.  Thank you.

Where to go for further information

If you have further questions about this planned work then eSafety4 and empsn are available to answer these for you, please contact us on…

eSafety4 Service Desk – support@esafety4.com

embc/empsn – support@empsn.org.uk

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