The services provided by Netsweeper are designed and built to be available and operational 24 hours a day, 7 days a week,
365/6 days a year.
The Netsweeper Helpdesk is available during the hours of 09:00 to 17:00, Monday to Friday, excluding Public Holidays.
Netsweeper Support Telephone: 0800 0465808
We have an online support portal available for customers to use, please register at https://helpdesk.netsweeper.com and we can enable the service for you
Escalation of Problems
For escalations please ensure the matter has been raised as a ticket, we are unable to escalate something which has not yet been logged. If you would like to escalate please contact the Service Desk. Full details of the incident management and escalations process is available here on the SLA and Escalations document.
Change Management Process
If you require changes to the NetSweeper services please contact the service desk who will be happy to work with you.
Netsweeper work to a mature ITIL change management process, so if your change carries a wider impact a more detailed process might take place to complete your request. Details of the change process are available here