The services provided by Netsweeper are designed and built to be available and operational 24 hours a day, 7 days a week,
365/6 days a year.

The Netsweeper Helpdesk is available during the hours of 09:00 to 17:00, Monday to Friday, excluding Public Holidays.

Netsweeper Support Telephone: 0800 0465808

Email: support@netsweeper.com

We have an online support portal available for customers to use, please register at https://netsweeper.force.com/ and we can enable the service for you

Escalation of Problems

For escalations please ensure the matter has been raised as a ticket, we are unable to escalate something which has not yet been logged.  If you would like to escalate please contact the Service Desk.  Full details of the incident management and escalations process are available here on the SLA and Escalations document.

Change Management Process

If you require assistance with changes to the NetSweeper services please contact the service desk who will work with you to show you how to make the changes.  The desk will arrange a remote working session via teams or webex for this purpose.

Netsweeper works to a mature ITIL change management process, so if your change carries a wider impact a more detailed process might take place to complete your request.  Details of the change process are available here