The Capita (OPENHIVE) Service Desk is open 0800-1800 business days only, it is fronted from a single telephone number with a number of options depending on the nature of the query.
Main Service Desk Number – 0333 321 0350
Capita Web Filtering is now operated by the eSaftey4 service desk which can be contacted through
Email – Support@esafety4.com
Phone – 0333 321 0350 Option 3 Or 03333 443739 Direct
All other Capita services are operated by the Capita SIMS service desk which can be contacted through the following routes.
Email – firstname.lastname@example.org
Phone – 0333 321 0350 Option 1 for broadband and Option 2 for SimsID DNS and Webhosting
Portal – https://myaccount.capita-cs.co.uk
SIMS ID Help – https://id.sims.co.uk/support/wiki/21/support-contact
Escalation of Problems
For escalations please ensure the matter has been raised as a ticket, we are unable to escalate something which has not yet been logged. If you would like to escalate please contact the Service Desk and ask to speak to (in order) the Service Desk Team Leader or the Service Desk Manager.