The ESS Service Desk is open 0800-1800 business days only, it is fronted from a single telephone number with a number of options depending on the nature of the query.

Main Service Desk Number – 03330 150 212

ESS Web Filtering is now operated by the ekte (formally eSaftey4) service desk which can be contacted through

Email – support@ekte.uk (Updated)

Phone – 0333 344 6501

All other ESS services are operated by the ESS SIMS service desk which can be contacted through the following routes.

Email – support@educationsoftwaresolutions.co.uk

Phone – 03330 150 212

Portal – customer.support-ess.com

SIMS ID Help – https://id.sims.co.uk/support/wiki/21/support-contact

Escalation of Problems

For escalations please ensure the matter has been raised as a ticket, we are unable to escalate something which has not yet been logged.  If you would like to escalate please contact the Service Desk and ask to speak to (in order) the Service Desk Team Leader or the Service Desk Manager.

If this does not result in a suitable resolution, please contact Adam Keeney – adam.keeney@educationsoftwaresolutions.co.uk – Please CC support@empsn.org.uk thanks.

Further details of the contact and escalations arrangements are offered in the current version of the guide available here