Capita Service Desk
Updated June 2020
The Capita Service Desk is open 0800-1800 business days only, it is fronted from a single telephone number for the services it covers – SIMSID, DNS Hosting and Webhosting services. Support is also available via an online portal, which includes additional help options.
Main Service Desk Number – 0333 321 0350
Portal – https://myaccount.capita-cs.co.uk
Support Email – CapitaSoftwareSupport@capita.co.uk
SIMS ID Help – https://id.sims.co.uk/support/wiki/21/support-contact
Capita Web Filtering is operated and managed by the eSaftey4 service desk which can be contacted through
Email – Support@esafety4.com
Phone – 03333 443739
Escalation of Problems
For escalations please ensure the matter has been raised as a ticket, we are unable to escalate something which has not yet been logged. If you would like to escalate please contact the Service Desk and ask to speak to (in order) the Service Desk Team Leader or the Service Desk Manager.