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Capita Service Desk

Capita Service Desk

Updated June 2020

The Capita Service Desk is open 0800-1800 business days only, it is fronted from a single telephone number for the services it covers – SIMSID, DNS Hosting and Webhosting services.  Support is also available via an online portal, which includes additional help options.

Main Service Desk Number – 0333 321 0350

Portal – https://myaccount.capita-cs.co.uk 

Support Email – CapitaSoftwareSupport@capita.co.uk

SIMS ID Help – https://id.sims.co.uk/support/wiki/21/support-contact


Capita Web Filtering is operated and managed by the eSaftey4 service desk which can be contacted through

Email – Support@esafety4.com

Phone – 03333 443739


Escalation of Problems

For escalations please ensure the matter has been raised as a ticket, we are unable to escalate something which has not yet been logged.  If you would like to escalate please contact the Service Desk and ask to speak to (in order) the Service Desk Team Leader or the Service Desk Manager.

If this does not result in a suitable resolution, please contact Scott Godridge – Service Manager – 0333 0150 212 scott.godridge@capita.com – Please CC Office@empsn.org.uk thanks.


Further details of the contact and escalations arrangements are offered in the current version of the guide available here

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