Case Study: Delivering customer service to a key supplier to schools

Micro Technology Services Limited, a prominent player in the provision of technology services within the education sector, has been a client of emPSN for nearly a decade. Throughout this partnership, emPSN has consistently delivered outstanding customer service and exceptional value for money, earning a perfect rating of 100% for customer satisfaction from MTS.

When recently surveyed, Manish Bhalla the Head of Operations of Micro Technology Services Limited, cited the information below as key attributes of emPSN.

  • Client
    Micro Technology Services Limited

Customer Service

Transparent Communication:

emPSN has maintained a standard of transparent communication, ensuring that Micro Technology Services Limited is always informed and involved in decision-making processes. This approach has fostered a strong sense of trust and reliability.

Going Above and Beyond:

emPSN’s commitment to meeting and exceeding customer expectations is evident in their willingness to go above and beyond. This dedication to customer service has been instrumental in addressing the unique needs of Micro Technology Services Limited, ensuring that all their requirements are comprehensively met.

Tailored Solutions

Suitable Product and Service Selection:

emPSN’s approach involves carefully selecting products and services that align with the specific needs of Micro Technology Services Limited’s target user base. This tailored selection process ensures that solutions are not just effective but also relevant and practical.

Impartial Advice and Options:

emPSN provides impartial advice, presenting a range of suitable options along with transparent pricing. This allows Micro Technology Services Limited to make informed decisions based on a clear understanding of the costs and benefits.

Detailed Descriptions and Cost Justifications:

Each recommended solution is accompanied by a detailed description and a thorough justification of the associated costs. This level of detail and clarity in communication has been crucial in building a partnership based on mutual understanding and respect.


Decade-Long Collaboration:

Having worked closely with emPSN for almost ten years, Micro Technology Services Limited has experienced first-hand the consistent quality of service and the commitment to customer satisfaction that emPSN embodies.

Highly Recommended Provider:

Micro Technology Services Limited highly recommends emPSN as a broadband connectivity and online IT safety services provider, particularly for educational establishments and local authorities. This endorsement is a testament to emPSN’s expertise, reliability, and customer-centric approach.


Overall Satisfaction Rating:

emPSN’s services have been rated 10/10 by Micro Technology Services Limited, reflecting the highest level of satisfaction with the services provided. This rating speaks volumes about emPSN’s dedication to delivering quality services and ensuring customer satisfaction.

The experience of Micro Technology Services Limited with emPSN highlights our excellence in customer service and provision of value for money. emPSN’s approach, characterised by transparent communication, tailored solutions, and a commitment to going above and beyond, has not only met but exceeded the expectations of the client, cementing a strong and lasting partnership.

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