We have two main support options. Managed by Us or Managed by You. The level of support is identical, but we allow you to choose how you manage your support.
Management Support. Our school manager will provide advice about planning, products, training and technical information, they will call in to check on your systems, provide Apple management and ensure your installation is performing as it should. You will meet Craig or Matt.
Remote support. You can call our support staff and log tickets to our support system directly, or just talk through a problem on the phone, you will talk with David and Robert.
Onsite support. We will provide you with the regular visits you want. If you need more urgent help we will come onsite at any time. You will meet Tyler, Chris, Aden and Ruben. We will send specialist staff when needed. Our Senior staff are there to solve those really difficult problems and you will meet Martin or Rick.
Managed by Us – From £1500
You pay a fee that includes all your support, but you pay separately for non-support work.
- Management Support, Remote Support, Onsite and Regular visits are included
- Any additional technical support required onsite outside of your regular visits is provided for free
- You Pay a reduced cost for non-support work, such as installing new equipment or moving existing equipment and pay an hourly rate of £30.
Managed by You – From £500
You pay a lower inclusive fee and then buy a block of time for everything else you need.
- Management Support and Remote Support are included
- You purchase a block of hours that gives you regular visits and any other service we provide. You can manage the hours to suit you and pay a fixed hourly rate that covers everything at a fixed rate of £350 per day (£44 per hour)
Dedicated Nursery Support – From £350
- Management Support, Remote Support, Onsite and visits are included
- Combine this with our Core services
You have to consider the amount and type of data you have and how you want to run your backups and Disaster Recovery requirements. We provide both onsite and cloud solutions, call Matt or Craig to discuss a solution to suit your school. Prices for schools with Office365 are outlined below.
Cloud Backup, up to 4 Virtual Servers from £19 per month
Onsite Backup, up to 2 virtual Servers from £250 one off cost
Website Hosting and Support
If you already have a website that you would like us to look after and make changes to we can help you with that as part of your support package. If you would like a content managed new website that complies with Ofsted requirements, call us to discuss your requirements.
Hosting your website from £5.50 per month
Don’t just take our word for it
F1 have always provided an excellent, friendly and efficient service. They are “in touch” with the latest technologies and able to advise and support planning for the future. Nothing is ever an issue – there is always a solution. Mike Schofield – Head Teacher Boston West Academy.
I would like to make a special mention of F1, I could not have asked for a quicker more professional or knowledgeable and calm response. We put them to the test and they passed with flying colours. Trevor Batten – IT Manager Lincoln Christ Hospital School.