emPSN - East Midlands Public Services Network 01604 879869
F1 Group
  • Direct connection to the emPSN network
  • Established IT support company based in Lincoln
  • Capacity and resource to support schools in Lincolnshire

About F1 Group

We are the F1Group, an IT company of 18 people based in Lincoln and servicing Lincolnshire and the East Midlands. We have been providing IT services for almost 25 years. We are a friendly knowledgeable company here to help you, call us and speak with Matt or Craig who will be able to help you with your needs.

F1 Core Services

This is one of the most important parts of the services provided to your school, if you call us we can help you make the right decision.

Netsweeper Internet Filtering, using Netsweeper with AD integration and Management –Charged per user

SMTP – Sends and receives your emails – Costs included in our SPAM package

Email Filtering – Reduces the amount of unwanted e-mails (up to 90%) – Charged per user

DNS and Reverse DNS – Lets you connect to web sites – Charged per school per annum

Office365 – AD integration and Management – Charged per user

  • 1 Year costs for all services if you use Office365    £1.99 per year
  • 3 Year Costs for all services if you use Office 365 £1.82 per year
  • 1 Year Costs for all Services    £3.20 per year
  • 3 year Costs for all Services    £2.99 per year

When you need to renew your Anti-Virus we have a number of solutions from £1.20 per device.

Call our Core Services hotline number 01522 50 80 88

Primary School Phone System

BT are switching off their business telephone network, which your school is likely to be using. Phase out starts in 2020 with switch off in 2025… Why not beat the last minute rush and start receiving the cost savings today?

per phone per month
min. 5 phones
5-year agreement
plus VAT

For one small monthly cost per phone you get a new phone, installation and unlimited free calls.

  • Unlimited Free Calls to UK standard landlines and mobiles
  • Free Quality Desk Phone (with lifetime warranty)
  • New Phone Number (or transfer your current number for a small charge
  • No Line rental, it works through your school internet
  • No Capital Expense, pay one fixed amount per month
  • No Hidden Costs, includes installation, setup and training
  • Fully Supported, we are always here to help
  • Upgrades for life, your phone system will never become outdated

FI Phone




High-Quality Desk phone Polycom VVX 150 included with a lifetime warranty. Other phone upgrades available.

Our Primary School Telephone system runs on the cloud and your desktop phones connect through your broadband, it boasts all the standard features you would expect:

  • Physical Desktop Phones
  • Auto Attendant – Welcome message and menus for your school.
  • Hunt Group – Ring multiple phones together or in order.
  • Call Transfers – Transfer calls internally.
  • Call Queuing – When parents ring at busy times they can be in a queue.
  • Call Pickups – Pickup someone else’s ringing phone.
  • Voicemail – Direct to your email.


You may have some, so jump onto our webpage at School Phone Questions and get answers to the following questions.

  • What is the fair usage for my unlimited calls?
  • What calls are not included?
  • What are the installation, setup and training charges?
  • Can I keep my current number?
  • What happens if my desk phone breaks?
  • Can I upgrade my phone?
  • Will I experience any downtime of my hones during migration?
  • Why are BT stopping the business ISDN service?
  • How does the phone system work?
  • Can I use external direct dial numbers straight to my phone?
  • Can the system be use in an emergency?
  • How do I know if my school network can run the phones?
  • Can I customise my Welcome Message?
  • Do telephone calls take up a lot of my Broadband bandwidth?
  • I need a phone in every classroom, what can I do?

F1 Support

We have two main support options. Managed by Us or Managed by You. The level of support is identical, but we allow you to choose how you manage your support.

Management Support. Our school manager will provide advice about planning, products, training and technical information, they will call in to check on your systems, provide Apple management and ensure your installation is performing as it should. You will meet Craig or Matt.

Remote support. You can call our support staff and log tickets to our support system directly, or just talk through a problem on the phone, you will talk with David and Robert.

Onsite support. We will provide you with the regular visits you want. If you need more urgent help we will come onsite at any time. You will meet Tyler, Chris, Aden and Ruben. We will send specialist staff when needed. Our Senior staff are there to solve those really difficult problems and you will meet Martin or Rick.

Managed by Us – From £1500

You pay a fee that includes all your support, but you pay separately for non-support work.

  • Management Support, Remote Support, Onsite and Regular visits are included
  • Any additional technical support required onsite outside of your regular visits is provided for free
  • You Pay a reduced cost for non-support work, such as installing new equipment or moving existing equipment and pay an hourly rate of £30.

Managed by You – From £500

You pay a lower inclusive fee and then buy a block of time for everything else you need.

  • Management Support and Remote Support are included
  • You purchase a block of hours that gives you regular visits and any other service we provide. You can manage the hours to suit you and pay a fixed hourly rate that covers everything at a fixed rate of £350 per day (£44 per hour)

Dedicated Nursery Support – From £350

  • Management Support, Remote Support, Onsite and visits are included
  • Combine this with our Core services

Backup Solutions

You have to consider the amount and type of data you have and how you want to run your backups and Disaster Recovery requirements. We provide both onsite and cloud solutions, call Matt or Craig to discuss a solution to suit your school. Prices for schools with Office365 are outlined below.

Cloud Backup, up to 4 Virtual Servers                                                                  from £19 per month

Onsite Backup, up to 2 virtual Servers                                                             from £250 one off cost

Website Hosting and Support

If you already have a website that you would like us to look after and make changes to we can help you with that as part of your support package. If you would like a content managed new website that complies with Ofsted requirements, call us to discuss your requirements.

Hosting your website                                                                                            from £5.50 per month

Don’t just take our word for it

F1 have always provided an excellent, friendly and efficient service. They are “in touch” with the latest technologies and able to advise and support planning for the future. Nothing is ever an issue – there is always a solution. Mike Schofield – Head Teacher Boston West Academy.

I would like to make a special mention of F1, I could not have asked for a quicker more professional or knowledgeable and calm response.  We put them to the test and they passed with flying colours. Trevor Batten – IT Manager Lincoln Christ Hospital School.

What Else We Offer

  • Regular visits, technical help desk, remote support, onsite support
  • New hardware and software, Microsoft, Apple, Android
  • Workshop repairs (additional costs apply)
  • Network reviews
  • Virus Support
  • Vendor Management
  • Software Licence Management including Microsoft Licenses agreements
  • Managed Connection Services
  • Peripheral Problem Support
  • New User setup
  • Core Services (filtering, Antivirus, Spam, SMTP, DNS)
  • Interactive Touchscreens, Whiteboards, projectors
  • Backups and disaster recovery
  • Network infrastructure and cabling
  • Wireless installations
  • CCTV installations
  • Training
  • Server supply and configuration
  • Cloud solutions
  • Office 365
  • SharePoint
  • Remote access

F1 Contact

Address: Unit 2, Kingsley Road, Lincoln Fields, Lincoln, LN6 3TA

Telephone: 0845 855 0000

Fax: 0845 8625100

Email: info@f1group.com or keith@f1group.com

Website: http://www.f1group.com/