Before calling please gather the following information, as it will help us in providing a faster resolution:

1. Your Name
2. Your Organization Name
3. Your Contract Information
4. Your Email Address
5. Your Phone Number
6. Supporting documentation for incident

You can report your incidents to us using any of the following methods:

1. Email support@ekte.com for auto incident ticket creation.

Email can be used for all incidents to report the technical information for root cause analysis.  Our technical support department will reply to these inquires during normal business hours  8 :00AM to 5:00PM BST.

2. Phone

It is recommended that prior to the phone calls you report the technical data for your incident via email to support@ekte.com You can reference the reported ticket number during your phone call. Our support team will create these tickets if you have not created them prior  to a call.