Dear Customer,

Please be advised that Nasstar has received notification of Planned Works Maintenance from Service Partner, which we would like to make you aware of.

Please see below for detailed information.

Change Request Reference

CHG0163726

Change Window (UK Local Time)

Planned Start : 28-02-2026 00:00:00 GMT

Planned End : 28-02-2026 08:00:00 GMT

Change Description

Notification of Service Partner Planned Works

Change Details

Our Service Partner is conducting maintenance work within their network to keep it as efficient as possible and provide the required capacity for the customers.

The purpose of this work is to carry out network development.

Anticipated Impact

The services (listed below) will have an outage (420 minutes) during the maintenance window

Note: Any outage caused by this change could occur at any point during this window unless otherwise stated.

Additional Details

Sites that are in the listed regions below will be impacted

• Derbyshire

• South Kesteven

• Leicester City

• Leicestershire

• Nottingham City

As this maintenance is not under the control of Nasstar, it is not possible to reschedule it, and we have provided all the information that we can.

If you have any questions regarding this work, Nasstar’s Planned Works team will assist, or in the unlikely event of any problems with your service after the maintenance work period has ended, please contact the Nasstar Service Desk.

If you have any questions regarding this notice, please contact OLOPlannedWorks@nasstar.com or your Customer Success Manager.