Nasstar strives to provide outstanding customer service, but if issues arise, they are committed to resolving them swiftly and effectively.

A complaint should not be confused with a query, or a request for information or an incident report. A complaint is when you need to tell Nasstar that you are dissatisfied with something they have or have not done, for example relating to their service or equipment, in order to address your concern or provide a solution. 

To submit a complaint to Nasstar, please forward the details to your service management representative as well as to one of the routes below:

• Via the Nasstar Portal: https://onenasstar.service-now.com/nasstarcsm
• Email: complaints@nasstar.com
• Mail: Nasstar Head Office, Melbourne House, Brandy Carr Road, Wakefield, West Yorkshire, WF2 0UG

If your matter is an immediate service issue please raise an incident via the service desk. Find details of that HERE.