Nasstar are keen to hear when they’ve delivered excellent customer service and the same is true for when you believe they haven’t.
A complaint is when you tell them that you are dissatisfied with the way they have or have not done something, and you want to let them know so that they can respond to you and take the appropriate action in order to address your concerns and provide a solution. A complaint should not be confused with a query, or a request for information or incident report, for example, a report of a service or equipment failure. Your complaint may relate to either the services that they provide to you or the processes they use for resolving customer issues.
If you’d like to submit a compliment or a complaint, then please forward the details to your service management representative as well as to the address below:
KCOM Compliments and Complaints
If your matters is a service issue please raise an incident via the service desk, details available here