09/03/2026
Netsweeper Filtering Maintance [ukcloud8e] – NSProxy configuration adjustments to resolve intermittent ICAP/policy failures

Upcoming scheduled maintenance notice We will be undergoing scheduled maintenance during this time. Start time Mar 25, 19:21 UTC Estimated duration 1 hour Components affected emPSN Cloud (ukcloud8e.netsweeper.com) (Policy Server, NSProxy). View full scheduled maintenance… More »

Service Updates
18/02/2026
28/02/26 Multiple Virgin Media customers – CHG0163726 – Notification of Service Partner Planned Works

Dear Customer, Please be advised that Nasstar has received notification of Planned Works Maintenance from Service Partner, which we would like to make you aware of. Please see below for detailed information. Change Request Reference… More »

Service Updates
20/10/2025
P1 – CS00322629 | Reports of No Connectivity

Dear Customers Please see the following update from Nasstar NOC. Escalation Level: Incident Management 19-10-2025 23:28:00 Nasstar Incident Notification: Update End Time: TBC Summary: Loss of services (Multiple sites) • A technical bridge remains active,… More »

Service Updates
09/09/2025
Planned Works Ref CHG0156973 – Planned Works 26/09/25 @ 21:00 – 23:59

Migration of the EMPSN Netsweeper Filtering service from emPSN DC (Node 4) to emPSN DC THS (Telehouse South) Dear Customer, Nasstar Planned Works notification which we would like to make you aware of. Please see… More »

Service Updates
23/07/2025
Update: Planned Works for DC Relocation – CHG0153144

Nasstar – emPSN London Data Centre Relocation: 02/08/25 from 09:00 until 23.59 Dear Customer, Following on from our communication on 3rd July, please see below the updated schedule, our Managed Service Provider, Nasstar, will begin the… More »

Service Updates
01/07/2025
Planned Works Notice – CHG0153144

Nasstar – emPSN London Data Centre relocation: 02/08/25 from 09:00 until 23.59 Dear Customer, We have been informed by our Managed Service Provider, Nasstar, that they will be closing one of their Datacentre presences in… More »

Service Updates
30/04/2025
Planned Maintenance Notice 15/05/2025 – CHG0148399

Dear Customer, Please be advised that Nasstar has received notification of Planned Works Maintenance from the Service Partner, which we would like to make you aware of. Please see below for detailed information. Change Request… More »

Service Updates
30/04/2025
Planned Maintenance Notice 07/05/2025 – CHG0148562

Dear Customer, Please be advised that Nasstar has received notification of Planned Works Maintenance from Service Partner which we would like to make you aware of. Please see below for detailed information. Change Request Reference… More »

Service Updates
13/03/2025
The Netsweeper webadmin portal

A few weeks following the migration to the UKCLOUD8 platform, we would like to remind our Netsweeper customers that there is a new link to access the webadmin portal, where you can amend any settings or… More »

Service Updates

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