For escalations please ensure the matter has already been raised as a ticket with the ekte desk, we are unable to escalate something which has not yet been logged.
If you would like to escalate please contact the Service Desk and ask to speak to the Service Desk Team Leader Bernadette O’Malley.
Where you have a complaint about your service we ask that you log a complaint with the desk either by Emailing Support@ekte.uk or phone 0333 344 6501 please ensure you have a reference number. Please CC firstname.lastname@example.org and we will assist to move the matter forward.
The full ekte Support and Escalation procedure can be found here.
ekte will acknowledge your complaint within 24 hours, initial responses will be made within 72hours and a full response will be made as soon as we can based on the product.