16/11/2017

NetSweeper – Escalation and Complaints

For escalations please ensure the matter has already been raised as a ticket with the desk, we are unable to escalate something which has not yet been logged.

If you would like to escalate please contact the Service Desk 0800 046 5808 and ask to speak to the Service Desk Team Leader.

 

Where you have a complaint about your service we ask that you log a complaint with the desk either by Email support@netsweeper.com or phone 0800 046 5808 please ensure you have a reference number.

 

We will acknowledge your complaint within 24 hours, initial responses will be made within 5 working days and a full response will be made within 30 days.

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