KCOM Customer Portal – Changes
Raising a Change
Along the top bar of the Portal is the Global Navigation Menu, selecting ‘Change/Change Management’ will take you to the KCOM Change Manager. The KCOM Change Manager allows you to raise or view changes via the Portal.
To raise an Incident, click on the ‘Raise a new Change button.
Enter a Description of the issue you are experiencing.
Enter a Required by date if you have a specific change date in mind.
Confirm the contact details to receive updates by Email or SMS during the lifecycle of the Incident
Add attachments – You can attach up to 5 supporting documents (for example a screenshot or a related email trail) to the Incident for additional information.
On pressing the ‘Submit Incident’ button, the Incident is created directly in KCOM’s trouble ticketing system for review and resolution.
Manage Previous or Live Change
Along the top bar of the Portal is the Global Navigation Menu, Change/Change Management’ will take you to the KCOM Change Manager
You will be given a list of your change, to view further information click the change you are interested in.
Within the change details you will be able to see the case history and attachments. You will also be able to add new notes or attachments to the incident.
To add a further note, enter the text in the Add a New Note area.
To add a further attachment, click the ‘Add attachment’ area, then browse for the file to upload.
Once all updates are entered, hit the ‘save’ button.
NB: Please note it may take up to 1 minute for attachments to appear in the tickets attachment list.