Capita has published performance information for the service year ending October 2019. During the 12month period, Capita logged 941 tickets for emPSN members. The service target is based on 95% of all P1, P2 and P3 incidents being resolved within the fix time targets. The percentage of incidents resolved within target times for the year is 95% so the target has been met.
During the year Capita has once again demonstrated a commitment to the services they are providing and the customers they serve, by identifying and implementing improvements.
In April the migration of the DNS services was completed moving the service from Capita hosted services into the cloud. This has offered improved stability and performance.
The SIMS ID product is continually developed adding service features and options along the way for ID customers, updated due shortly..
The Web Filtering service managed by eSafety4 maintained a strong position boasting 100% availability for the year, which is another testament to the quality services being provided by Capita IT Services.