Points to consider
Services Included In The KCOM Renewals Quotation:
Firewall – we offer a fully managed firewall service, managed by KCOM, it means you do not need to support a firewall on site, and that you or your service support company on your behalf can control it simply through requests made on your service portal
Managed router – we provide a Cisco router (e.g for fttc new orders a Cisco 1921) that allows the active management of your connection remotely and the application of Quality of Service
Installation and migration support – we do not leave you on your own, we will appoint a Project (customer) Manager who will oversee all the work necessary to secure your new service, including an engineer site visit to install your router and test its working before hand-over to you the customer
UK based support – available 24 hours a day, 7 days a week
99.9% availability – this is our level of availability
Points To Consider:
1. The quotations received are valid until the 31st January 2016. KCOM’s suppliers have recently advised them of cost increases for FTTC services which will apply in the New Year so we need to state that your quotation is only valid until this date and Kcom cannot guarantee that it will not change.
2. Many schools have asked about applications services (e.g. filtering, DNS hosting, anti-virus) which are contracted separately from your connectivity. Any queries relating to application services should be directed to us here at emPSN and we will help you resolve them. Our current providers are Capita, eSafety4schools (CapitalBytes), RM and LGfL Trustnet. If you wish to remain with KCOM for your connectivity but change application providers, emPSN can help you with this.
3. We work with Multi-Academy Trusts and Cluster Schools. If your school sits within an Academy Trust or group of schools, we can help you to improve your ways of working, remove barriers to effective shared working practices for children, staff and systems and work with KCOM to explore aggregated connectivity and procurements options for school groups.
4. The feedback from some of our schools suggests that they have experienced poor ‘internet service’ whereas the specific issue relates only to the Capita filtering service and this should not be confused with connectivity provided by KCOM.
MAT (Multi-Academy Trust) and Cluster Schools
If you are in a school that is a member of a Multi Academy Trust or is part of a Federation or a cluster your broadband connectivity through emPSN/KCOM is designed to reduce the barriers and costs of shared working. The main one being the ability to work collaboratively and securely within your own Virtual Private Network enabled through the network’s shared firewall, even working with schools who are not currently part of the embc (emPSN) schools network.
To give you further information and find out more, please download our emPSN Multi-Academy Trust Leaflet to help you to understand what we can offer.
As we enter the next school term, KCOM and emPSN will be contacting schools again to discuss the details of your quotation.
As a member of emPSN, we are here to help support your school in making the best choice. We would suggest that schools contact the emPSN team directly if you have any concerns relating to your quotation, application services, general queries, or to book onto the coffee morning. We are also able available to meet with school if this is easier.
If you have any queries, please contact firstname.lastname@example.org or call us on 01604 879869
If you would like to speak directly with KCOM, please email email@example.com or call 08082 080156