We will be sending out personalised quotes by post to all our current customers detailing their options for continuing or upgrading their service with us.
How do I continue my service with emPSN?
If you wish to continue your service with us, simply return the form that will accompany your letter by post, or by scanning and emailing back to us. Need help? Call us on 01604 879869.
How do I upgrade my service with emPSN?
To upgrade your service with us, contact us at firstname.lastname@example.org or by calling 01604 879869 to request specific upgrade options or additional application services. Alternatively you can submit the form below.
Can I add extra application services to my quote?
Yes of course. Get in touch with us to discuss the services you are looking at and we will issue you with a quote. Contact email@example.com, call us on 01604 879869 or submit the form below.
What happens if I want to cancel my service with emPSN?
Before you cancel your service, call us on 01604 879869 to discuss other options available to you. Contracts cancelled before the term ends are subject to early termination charges.
Are there any benefits of signing my contract early?
If you confirm that you want to continue or upgrade your service with us before 30th September 2019, you can benefit from your new connection sooner and any savings will be reflected in your first bill for the new service.
Can I upgrade at a later date if I continue my contract now?
You can continue your contract for another 3 years and, if you decide during the contract term that you need to upgrade your service to meet new requirements, you can upgrade without any penalty. Upgrades are subject to a survey and availability in your area.
What happens if I don’t get in touch?
If we don’t hear from you by 30th September 2019, your broadband contract will be automatically rolled over on a 1 year contract at a higher cost, as it will incur admin fees. It is in your best interest to act now and return your order form to us as soon as possible. Remember to think about filtering options too!
Have other questions?
Check our our FAQs or call us on 01604 879869.
Your Service with emPSN