The festive season is almost upon us and the many organisations that we support. The emPSN team will be taking a short break between 22nd and 28th December, plus 1st January 2018. During this time, you will still receive support from your service providers.
If you have any service issues whilst the office is closed, please contact your service provider on the following numbers:
KCOM:
KCOM operate a 24×7 service desk for the purpose of logging and managing service related incidents.
emPSN Customer Portal – https://portal.kcom.com
Telephone– 0845 122 6873
Email – service.desk@kcom.com
Virgin Media (LGfL):
The LGfL New Malden support desk is available from 08:00 –17:00 weekdays, excluding bank holidays.
Telephone – 020 8274 3450
Email – helpdesk@lgfl.net
Netsweeper:
The Netsweeper Helpdesk is available during the hours of 09:00 to 17:00, Monday to Friday, excluding Public Holidays.
Netsweeper Support Telephone: 0800 0465808
Email: support@netsweeper.com
esafety4schools:
eSafety4 Service Desk is open 0800-1800 business days only.
Main Service Desk Number – 0333 344 6501
Ark ICT:
The Ark Service Desk is open 0800-1700 business days only.
Main Service Desk Number – 0845 459 4900
Email – support@ark.me.uk
Capita:
The Capita (OPENHIVE) Service Desk is open 0800-1800 business days only.
Main Service Desk Number – 0333 321 0350
F1 Group:
The F1 Service Desk is open 0800-1700 business days only.
Main Service Desk Number – 01522 508080
If you have an urgent message, please email empsn@empsn.org.uk, with Urgent in your subject header. We will try and get back to you as soon as possible, but the office will be unmanned and there may be a delay.
